Problem
The brand was sending campaigns to unengaged subscribers, including people who hadn’t opened an email in the last 365 days. This practice risked damaging sender reputation, lowering inbox placement, and wasting resources on an audience that was no longer responsive.
Solution
I introduced a deliverability-first strategy—cleaning the list, suppressing long-term inactive subscribers, and segmenting based on recent engagement. At the same time, I optimized content and send times to encourage higher opens and clicks from the active audience.
Results
The brand’s deliverability score rose to an excellent 90, with a 54.8% open rate and a 1.81% click rate, far above industry benchmarks. By protecting inbox placement and focusing on engaged subscribers, the brand secured stronger performance and a healthier foundation for future growth.